Introduction
AAA Property Australia Pty Ltd ("AAA Property Australia", "we", "our", or "us") is committed to protecting and respecting your privacy. We recognise the importance of safeguarding personal information and handling it responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, store, use, disclose, and protect personal information obtained through our business operations, including information collected by our employees, contractors, affiliated real estate professionals, and associated entities.
Collection of Personal Information
We may collect personal information through a variety of channels, including:
* Direct contact with you by telephone, email, in person, or through written correspondence.
* Visits to our offices, website, and online platforms.
* Property inspections, open homes, and real estate enquiries.
* Home loan, rental, or property-related applications.
* Promotional activities, competitions, and surveys.
* Information obtained from third-party sources such as government agencies, property databases, credit reporting bodies, and other publicly available records.
Information We May Collect
Depending on the services you require, we may collect information such as:
* Your name and contact details, including residential address, telephone number, and email address.
* Identification documents, such as a driver's licence or passport.
* Financial and credit-related information relevant to rental applications, finance, or loan assessments.
* Property ownership and transaction information.
* Employment and income details where necessary for tenancy or finance applications.
* Website usage information collected through cookies and similar technologies.
## Purpose of Collection
We collect and use personal information for purposes including:
* Providing property sales, leasing, management, and related real estate services.
* Assessing applications for finance, insurance, tenancy, or other property-related services.
* Communicating with you regarding properties, transactions, and our services.
* Improving customer service, website functionality, and business operations.
* Meeting our legal and regulatory obligations, including compliance with tenancy, financial, and anti-money laundering legislation.
* Sending marketing communications where permitted by law and subject to your communication preferences.
Disclosure of Personal Information
Where appropriate and lawful, we may disclose your personal information to:
* Associated businesses, franchisees, and related entities within our organisation.
* Financial institutions, lenders, mortgage brokers, and insurance providers.
* Contractors, tradespeople, and service providers engaged in connection with property transactions or management services.
* Government departments, regulators, courts, or law enforcement agencies where disclosure is required or authorised by law.
* Overseas service providers that assist with data processing, storage, or customer support, provided appropriate safeguards are in place.
Digital Advertising and Remarketing
We may utilise third-party advertising and analytics platforms, including Meta (Facebook and Instagram), Google, and similar providers, to better understand user engagement and deliver relevant advertising.
These providers may use cookies, pixels, and related technologies to collect information regarding your interaction with our website, including pages viewed, forms submitted, and other website activities. This information assists us to:
* Analyse advertising effectiveness and website performance.
* Measure campaign results and conversions.
* Create custom and lookalike audiences for remarketing purposes.
* Deliver advertising that is more relevant to your interests.
By continuing to use our website, you acknowledge and consent to the collection and processing of information as described in this Privacy Policy and the applicable privacy policies of those third-party providers.
## International Data Transfers
In some circumstances, your personal information may be stored or processed outside Australia, including through cloud-based technology providers or support services. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws and APP 8 requirements.
Cookies and Website Analytics
Our website may use cookies, analytics tools, and similar technologies to improve functionality and understand how visitors use our services.
You may choose to disable cookies through your browser settings; however, doing so may affect certain website features and functionality.
Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as otherwise required by law. When information is no longer needed, it is securely destroyed, deleted, or permanently de-identified.
We do not sell personal information to third parties.
Your Privacy Rights
Subject to applicable laws, you may request to:
* Access personal information we hold about you.
* Correct inaccurate, incomplete, or outdated information.
* Withdraw consent or opt out of marketing communications.
* Lodge a complaint regarding the handling of your personal information.
Requests should be directed to our Privacy Officer using the contact details provided below. We aim to respond within 30 days. In some circumstances, a reasonable administrative fee may apply for access requests.
## Security of Personal Information
We implement a range of security measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
* Secure electronic systems and password-protected databases.
* Controlled access to physical records and documents.
* Staff training regarding privacy and confidentiality obligations.
* Secure disposal and destruction of outdated records.
While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Marketing Communications
From time to time, we may send information about properties, services, promotions, and market updates via:
* Email.
* SMS.
* Postal mail.
* Telephone communications (where permitted by law).
You may opt out of receiving marketing communications at any time by using the unsubscribe facility provided or by contacting us directly.
## Open Home Collection Notice
When attending an open home or property inspection, we may collect your name and contact details, together with any feedback you choose to provide regarding the property.
This information may be used for:
* Property security and attendance records.
* Follow-up communication regarding the property inspected.
* Providing information about similar properties that may be of interest.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services. The most current version will always be available on our website.
Last Updated: 1 June 2026
## Contact Us
For any privacy-related enquiries, requests, or complaints, please contact:
*Privacy Officer / Marketing Manager*
Phone: 0433 079 333
Email: [info@aaapropertyaustralia.com.au](mailto:info@aaapropertyaustralia.com.au)
Address: 19 King Street, Rockdale NSW 2216
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
Commitment to Privacy
AAA Property Australia is committed to handling personal information responsibly and transparently. Where any provision of this Privacy Policy differs from rights or obligations imposed by legislation, including the Privacy Act 1988 (Cth), the relevant legislative requirements will prevail.
In limited circumstances, we may be required to act outside the procedures outlined in this policy where authorised or required by law, contractual arrangements, or other applicable legal obligations.
